1. PRIVACY POLICY

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Privacy Policy – Ourtur

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1. Introduction

 

This Privacy Policy explains how Ourtur Turizm Sanayi Ticaret Limited Şirketi (“Ourtur”) collects, uses, and protects personal data when you use our website www.ourtur.com and our services.

We comply with applicable data protection laws, including GDPR and the Turkish Personal Data Protection Law (KVKK No. 6698).

2. Data Controller

 

Company: Ourtur Turizm Sanayi Ticaret Limited Şirketi
License: TÜRSAB No. 17666
Location: Istanbul, Türkiye
Email: contact@ourtur.com
Phone: +90 535 674 21 42

3. Data Collected

 

We may collect:

  • Identity data: full name, nationality
  • Contact data: phone number, email
  • Booking data: hotel, transfer, flight details
  • Identification data: passport (only when required)
  • Technical data: IP address, browser, device
  • Communication data: messages via WhatsApp, email, forms

4. Purpose of Processing

 

Your data is used to:

  • Process and manage bookings
  • Communicate with you
  • Provide services and support
  • Improve website performance
  • Comply with legal obligations

5. Data Sharing

 

We may share data with:

  • Hotels and accommodation providers
  • Transfer and transport providers
  • Airlines and travel partners
  • Payment providers

Only necessary data is shared.

6. International Transfers

 

Due to the nature of travel services, data may be transferred outside Türkiye. Appropriate safeguards are applied where required.

7. Data Retention

 

Data is retained only as long as necessary for legal and operational purposes.

8. User Rights

 

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Object to processing
  • Request data portability

Contact: contact@ourtur.com

9. Security

 

We apply technical and organizational measures to protect your data.

10. Cookies

 

See Cookies Policy.

11. Updates

 

We may update this policy at any time.

12. Contact

Email: contact@ourtur.com
Phone: +90 535 674 21 42

2. TERMS & CONDITIONS

 
 
 
 
 
 
 
 
 
 
 
 

Terms and Conditions – Ourtur

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1. Scope

 

These Terms govern all services provided by Ourtur, including hotel bookings, transfers, tours, and travel arrangements.

2. Booking Confirmation

 

A booking is considered confirmed when:

  • The client approves the offer (via WhatsApp, email), or
  • Payment is received (when required)

3. Pricing

 
  • Prices depend on availability and supplier conditions
  • Prices may change before confirmation
  • Currency may be TRY, USD, or EUR
  • Exchange rate differences may apply

4. Payment Methods

 

We accept:

  • Cash (payable at hotel where applicable)
  • Bank transfer
  • Credit/debit card

Payment terms are specified per booking.

5. Payment & Rate Conditions

All bookings are subject to conditions depending on:

  • Hotel policy
  • Rate type
  • Payment method

Cash (Pay at Hotel)

 
  • Available for selected hotels
  • Usually flexible, depending on hotel policy

Refundable (REF)

 
  • Cancellation allowed within deadline
  • Refund subject to conditions

Non-Refundable (NO REF)

 
  • Applies only when clearly specified
  • Not all hotels are non-refundable
  • No refund in case of cancellation or no-show

Important:
Conditions (Cash / REF / NO REF) are always specified in the final offer.

6. Agency Role

 

Ourtur acts as an intermediary between clients and service providers.

We are not responsible for:

  • Hotel service quality
  • Provider changes or errors

7. Client Responsibilities

 

The client must:

  • Provide accurate information
  • Respect hotel and local rules
  • Arrive on time for transfers

8. Liability Limitation

 

Ourtur is not liable for:

  • Flight delays or cancellations
  • Force majeure events
  • Third-party service failures

9. Complaints

 

Complaints must be reported:

  • During service, or
  • Within 48 hours after

10. Governing Law

 

These Terms are governed by the laws of Türkiye.

3. CANCELLATION POLICY

 

Cancellation Policy – Ourtur

 

1. General Rule

 

Cancellation terms depend on:

  • Hotel or supplier policy
  • Rate type (REF / NO REF)
  • Payment method

2. Hotels

 
  • Free cancellation: typically 24–48h before check-in (if REF)
  • Late cancellation: may be charged (usually 1 night)
  • No-show: non-refundable

3. Transfers

 
  • Free cancellation: up to 24h before pickup
  • Late cancellation: 100% charge
  • No-show: non-refundable

4. Tours

 
  • Cancellation: 24h
  • Late cancellation: may be non-refundable

5. Refunds

 
  • Processed within 7–14 business days
  • Bank fees may be deducted

6. Force Majeure

 

No liability for events beyond control (flights, weather, government restrictions)

4. COOKIES POLICY

 

Cookies Policy – Ourtur

 

1. Definition

 

Cookies are small files stored on your device to improve website functionality.

2. Types of Cookies

 
  • Essential: website operation
  • Analytics: traffic analysis
  • Marketing: advertising (if used)

3. Purpose

 

We use cookies to:

  • Improve user experience
  • Analyze usage
  • Optimize performance

4. Third-Party Cookies

 

We may use:

  • Google Analytics
  • Meta (Facebook Pixel)

5. Managing Cookies

 

Users can disable cookies via browser settings.