{"id":3,"date":"2022-04-01T08:50:15","date_gmt":"2022-04-01T08:50:15","guid":{"rendered":"https:\/\/modtel.wpengine.com\/?page_id=3"},"modified":"2026-04-21T11:20:15","modified_gmt":"2026-04-21T11:20:15","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/ourtur.com\/fr\/privacy-policy\/","title":{"rendered":"politique de confidentialit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f49c673 e-flex e-con-boxed e-con e-parent\" data-id=\"f49c673\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c85cd1f elementor-widget elementor-widget-text-editor\" data-id=\"c85cd1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"color: #000000;\" data-section-id=\"9do4zj\" data-start=\"219\" data-end=\"238\">1. POLITIQUE DE CONFIDENTIALIT\u00c9<\/h1><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><h2 style=\"color: #000000;\" data-section-id=\"1dx9bij\" data-start=\"240\" data-end=\"266\">Politique de confidentialit\u00e9 \u2013 Ourtur<\/h2><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><h3 style=\"color: #000000;\" data-section-id=\"rnsh7d\" data-start=\"268\" data-end=\"289\">1. Introduction<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"290\" data-end=\"483\">Cette politique de confidentialit\u00e9 explique comment <strong data-start=\"323\" data-end=\"371\">Ourtur Turizm Sanayi Ticaret Limited \u015eirketi<\/strong> Ourtur collecte, utilise et prot\u00e8ge les donn\u00e9es personnelles lorsque vous utilisez notre site web. <a href=\"https:\/\/ourtur.com\/fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"451\" data-end=\"465\">www.ourtur.com<\/a> et nos services.<\/p><p style=\"font-size: medium;\" data-start=\"485\" data-end=\"609\">Nous respectons les lois applicables en mati\u00e8re de protection des donn\u00e9es, notamment le RGPD et la loi turque sur la protection des donn\u00e9es personnelles (KVKK n\u00b0 6698).<\/p><hr style=\"font-size: medium;\" data-start=\"611\" data-end=\"614\" \/><h3 style=\"color: #000000;\" data-section-id=\"sos7h2\" data-start=\"616\" data-end=\"640\">2. Responsable du traitement des donn\u00e9es<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"641\" data-end=\"808\">Entreprise: Ourtur Turizm Sanayi Ticaret Limited \u015eirketi<br data-start=\"694\" data-end=\"697\" \/>Licence : T\u00dcRSAB n\u00b0 17666<br data-start=\"722\" data-end=\"725\" \/>Lieu : Istanbul, Turquie<br data-start=\"752\" data-end=\"755\" \/>E-mail: <a rel=\"noopener\" data-start=\"762\" data-end=\"779\">contact@ourtur.com<\/a><br data-start=\"779\" data-end=\"782\" \/>T\u00e9l\u00e9phone : +90 535 674 21 42<\/p><hr style=\"font-size: medium;\" data-start=\"810\" data-end=\"813\" \/><h3 style=\"color: #000000;\" data-section-id=\"12d2s4\" data-start=\"815\" data-end=\"838\">3. Donn\u00e9es collect\u00e9es<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"839\" data-end=\"854\">Nous pouvons collecter\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"856\" data-end=\"1148\"><li data-section-id=\"12x22pi\" data-start=\"856\" data-end=\"897\">Donn\u00e9es d&#039;identit\u00e9 : nom complet, nationalit\u00e9<\/li><li data-section-id=\"6wfw9p\" data-start=\"898\" data-end=\"935\">Coordonn\u00e9es : num\u00e9ro de t\u00e9l\u00e9phone, adresse e-mail<\/li><li data-section-id=\"1b1zg9s\" data-start=\"936\" data-end=\"985\">Donn\u00e9es de r\u00e9servation\u00a0: h\u00f4tel, transfert, d\u00e9tails du vol<\/li><li data-section-id=\"xdnsqw\" data-start=\"986\" data-end=\"1040\">Donn\u00e9es d&#039;identification : passeport (uniquement si n\u00e9cessaire)<\/li><li data-section-id=\"zhs2dm\" data-start=\"1041\" data-end=\"1088\">Donn\u00e9es techniques\u00a0: adresse IP, navigateur, appareil<\/li><li data-section-id=\"1cwpfed\" data-start=\"1089\" data-end=\"1148\">Donn\u00e9es de communication\u00a0: messages via WhatsApp, courriel, formulaires<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"1150\" data-end=\"1153\" \/><h3 style=\"color: #000000;\" data-section-id=\"b2dw2o\" data-start=\"1155\" data-end=\"1185\">4. Finalit\u00e9 du traitement<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"1186\" data-end=\"1207\">Vos donn\u00e9es sont utilis\u00e9es pour\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"1209\" data-end=\"1364\"><li data-section-id=\"1m5kz8z\" data-start=\"1209\" data-end=\"1240\">Traiter et g\u00e9rer les r\u00e9servations<\/li><li data-section-id=\"yv7xxg\" data-start=\"1241\" data-end=\"1265\">Communiquer avec vous<\/li><li data-section-id=\"jzdiep\" data-start=\"1266\" data-end=\"1298\">Fournir des services et un soutien<\/li><li data-section-id=\"j09tf5\" data-start=\"1299\" data-end=\"1330\">Am\u00e9liorer les performances du site web<\/li><li data-section-id=\"m4gks\" data-start=\"1331\" data-end=\"1364\">Respectez vos obligations l\u00e9gales.<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"1366\" data-end=\"1369\" \/><h3 style=\"color: #000000;\" data-section-id=\"9hfxb9\" data-start=\"1371\" data-end=\"1392\">5. Partage de donn\u00e9es<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"1393\" data-end=\"1416\">Nous pouvons partager des donn\u00e9es avec\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"1418\" data-end=\"1548\"><li data-section-id=\"rach34\" data-start=\"1418\" data-end=\"1456\">H\u00f4tels et prestataires d&#039;h\u00e9bergement<\/li><li data-section-id=\"pb469l\" data-start=\"1457\" data-end=\"1493\">prestataires de transfert et de transport<\/li><li data-section-id=\"1undu8x\" data-start=\"1494\" data-end=\"1526\">compagnies a\u00e9riennes et partenaires de voyage<\/li><li data-section-id=\"1lb3c9s\" data-start=\"1527\" data-end=\"1548\">prestataires de paiement<\/li><\/ul><p style=\"font-size: medium;\" data-start=\"1550\" data-end=\"1580\">Seules les donn\u00e9es n\u00e9cessaires sont partag\u00e9es.<\/p><hr style=\"font-size: medium;\" data-start=\"1582\" data-end=\"1585\" \/><h3 style=\"color: #000000;\" data-section-id=\"1i11yyk\" data-start=\"1587\" data-end=\"1619\">6. Transferts internationaux<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"1620\" data-end=\"1749\">En raison de la nature des services de voyage, des donn\u00e9es peuvent \u00eatre transf\u00e9r\u00e9es hors de Turquie. Des mesures de protection appropri\u00e9es sont mises en \u0153uvre lorsque cela est n\u00e9cessaire.<\/p><hr style=\"font-size: medium;\" data-start=\"1751\" data-end=\"1754\" \/><h3 style=\"color: #000000;\" data-section-id=\"174j3bv\" data-start=\"1756\" data-end=\"1779\">7. Conservation des donn\u00e9es<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"1780\" data-end=\"1858\">Les donn\u00e9es ne sont conserv\u00e9es que pendant la dur\u00e9e n\u00e9cessaire \u00e0 des fins l\u00e9gales et op\u00e9rationnelles.<\/p><hr style=\"font-size: medium;\" data-start=\"1860\" data-end=\"1863\" \/><h3 style=\"color: #000000;\" data-section-id=\"1byyiqa\" data-start=\"1865\" data-end=\"1885\">8. Droits de l&#039;utilisateur<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"1886\" data-end=\"1908\">Vous avez le droit de\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"1910\" data-end=\"2027\"><li data-section-id=\"ol3wwd\" data-start=\"1910\" data-end=\"1930\">Acc\u00e9dez \u00e0 vos donn\u00e9es<\/li><li data-section-id=\"p61yxj\" data-start=\"1931\" data-end=\"1952\">Corrigez vos donn\u00e9es<\/li><li data-section-id=\"1dxhsrx\" data-start=\"1953\" data-end=\"1973\">Demande de suppression<\/li><li data-section-id=\"1h52t71\" data-start=\"1974\" data-end=\"1998\">Opposition au traitement<\/li><li data-section-id=\"hacwqa\" data-start=\"1999\" data-end=\"2027\">Demande de portabilit\u00e9 des donn\u00e9es<\/li><\/ul><p style=\"font-size: medium;\" data-start=\"2029\" data-end=\"2057\">Contact: <a rel=\"noopener\" data-start=\"2038\" data-end=\"2055\">contact@ourtur.com<\/a><\/p><hr style=\"font-size: medium;\" data-start=\"2059\" data-end=\"2062\" \/><h3 style=\"color: #000000;\" data-section-id=\"111mdjb\" data-start=\"2064\" data-end=\"2081\">9. S\u00e9curit\u00e9<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2082\" data-end=\"2150\">Nous mettons en \u0153uvre des mesures techniques et organisationnelles pour prot\u00e9ger vos donn\u00e9es.<\/p><hr style=\"font-size: medium;\" data-start=\"2152\" data-end=\"2155\" \/><h3 style=\"color: #000000;\" data-section-id=\"rexqf2\" data-start=\"2157\" data-end=\"2174\">10. Cookies<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2175\" data-end=\"2194\">Consultez notre politique en mati\u00e8re de cookies.<\/p><hr style=\"font-size: medium;\" data-start=\"2196\" data-end=\"2199\" \/><h3 style=\"color: #000000;\" data-section-id=\"1i9cca2\" data-start=\"2201\" data-end=\"2218\">11. Mises \u00e0 jour<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2219\" data-end=\"2257\">Nous pouvons modifier cette politique \u00e0 tout moment.<\/p><hr style=\"font-size: medium;\" data-start=\"2259\" data-end=\"2262\" \/><h3 style=\"color: #000000;\" data-section-id=\"1h9jgr\" data-start=\"2264\" data-end=\"2281\">12. Contact<\/h3><p style=\"font-size: medium;\" data-start=\"2282\" data-end=\"2335\">E-mail: <a rel=\"noopener\" data-start=\"2289\" data-end=\"2306\">contact@ourtur.com<\/a><br data-start=\"2306\" data-end=\"2309\" \/>T\u00e9l\u00e9phone : +90 535 674 21 42<\/p><hr style=\"font-size: medium;\" data-start=\"2337\" data-end=\"2340\" \/><h1 style=\"color: #000000;\" data-section-id=\"1e661nl\" data-start=\"2342\" data-end=\"2365\">2. CONDITIONS G\u00c9N\u00c9RALES<\/h1><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><h2 style=\"color: #000000;\" data-section-id=\"1h8l4l7\" data-start=\"2367\" data-end=\"2399\">Conditions g\u00e9n\u00e9rales \u2013 Ourtur<\/h2><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><h3 style=\"color: #000000;\" data-section-id=\"11f7eyb\" data-start=\"2401\" data-end=\"2415\">1. Port\u00e9e<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2416\" data-end=\"2536\">Les pr\u00e9sentes conditions g\u00e9n\u00e9rales r\u00e9gissent tous les services fournis par Ourtur, y compris les r\u00e9servations d&#039;h\u00f4tel, les transferts, les excursions et l&#039;organisation de voyages.<\/p><hr style=\"font-size: medium;\" data-start=\"2538\" data-end=\"2541\" \/><h3 style=\"color: #000000;\" data-section-id=\"1k9rq8s\" data-start=\"2543\" data-end=\"2572\">2. Confirmation de r\u00e9servation<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2573\" data-end=\"2612\">Une r\u00e9servation est consid\u00e9r\u00e9e comme confirm\u00e9e lorsque\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"2614\" data-end=\"2711\"><li data-section-id=\"1b4q1ur\" data-start=\"2614\" data-end=\"2673\">Le client approuve l&#039;offre (via WhatsApp, email), ou<\/li><li data-section-id=\"8gwr7f\" data-start=\"2674\" data-end=\"2711\">Le paiement est re\u00e7u (le cas \u00e9ch\u00e9ant).<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"2713\" data-end=\"2716\" \/><h3 style=\"color: #000000;\" data-section-id=\"19lsucz\" data-start=\"2718\" data-end=\"2734\">3. Tarification<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"2735\" data-end=\"2911\"><li data-section-id=\"1j3r18n\" data-start=\"2735\" data-end=\"2792\">Les prix d\u00e9pendent de la disponibilit\u00e9 et des conditions du fournisseur.<\/li><li data-section-id=\"go0svn\" data-start=\"2793\" data-end=\"2834\">Les prix peuvent changer avant confirmation.<\/li><li data-section-id=\"hik8m7\" data-start=\"2835\" data-end=\"2871\">La devise peut \u00eatre la TRY, l&#039;USD ou l&#039;EUR.<\/li><li data-section-id=\"15hog1g\" data-start=\"2872\" data-end=\"2911\">Des diff\u00e9rences de taux de change peuvent s&#039;appliquer.<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"2913\" data-end=\"2916\" \/><h3 style=\"color: #000000;\" data-section-id=\"13v7ka2\" data-start=\"2918\" data-end=\"2942\">4. Modes de paiement<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"2944\" data-end=\"2954\">Nous acceptons :<\/p><ul style=\"font-size: medium;\" data-start=\"2956\" data-end=\"3040\"><li data-section-id=\"68i2rh\" data-start=\"2956\" data-end=\"3000\">Esp\u00e8ces (payables \u00e0 l&#039;h\u00f4tel le cas \u00e9ch\u00e9ant)<\/li><li data-section-id=\"8fsa2t\" data-start=\"3001\" data-end=\"3018\">Virement bancaire<\/li><li data-section-id=\"hf5fpc\" data-start=\"3019\" data-end=\"3040\">carte de cr\u00e9dit\/d\u00e9bit<\/li><\/ul><p style=\"font-size: medium;\" data-start=\"3042\" data-end=\"3082\">Les conditions de paiement sont sp\u00e9cifi\u00e9es pour chaque r\u00e9servation.<\/p><hr style=\"font-size: medium;\" data-start=\"3084\" data-end=\"3087\" \/><h3 style=\"color: #000000;\" data-section-id=\"1a1zsv7\" data-start=\"3089\" data-end=\"3123\">5. Conditions de paiement et de taux<\/h3><p style=\"font-size: medium;\" data-start=\"3125\" data-end=\"3177\">Toutes les r\u00e9servations sont soumises \u00e0 des conditions d\u00e9pendant de\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"3179\" data-end=\"3228\"><li data-section-id=\"199q4c2\" data-start=\"3179\" data-end=\"3195\">Politique de l&#039;h\u00f4tel<\/li><li data-section-id=\"1fiz60i\" data-start=\"3196\" data-end=\"3209\">Type de taux<\/li><li data-section-id=\"valo99\" data-start=\"3210\" data-end=\"3228\">Mode de paiement<\/li><\/ul><h4 style=\"color: #000000; font-size: medium;\" data-start=\"3230\" data-end=\"3256\">Esp\u00e8ces (paiement \u00e0 l&#039;h\u00f4tel)<\/h4><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"3257\" data-end=\"3338\"><li data-section-id=\"66430q\" data-start=\"3257\" data-end=\"3290\">Disponible pour certains h\u00f4tels<\/li><li data-section-id=\"17i1ydb\" data-start=\"3291\" data-end=\"3338\">G\u00e9n\u00e9ralement flexible, selon la politique de l&#039;h\u00f4tel<\/li><\/ul><h4 style=\"color: #000000; font-size: medium;\" data-start=\"3340\" data-end=\"3363\">Remboursable (REF)<\/h4><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"3364\" data-end=\"3437\"><li data-section-id=\"pv6x60\" data-start=\"3364\" data-end=\"3404\">Annulation possible dans les d\u00e9lais impartis<\/li><li data-section-id=\"1xxosh\" data-start=\"3405\" data-end=\"3437\">Remboursement soumis \u00e0 conditions<\/li><\/ul><h4 style=\"color: #000000; font-size: medium;\" data-start=\"3439\" data-end=\"3469\">Non remboursable (NO REF)<\/h4><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"3470\" data-end=\"3596\"><li data-section-id=\"q8e72s\" data-start=\"3470\" data-end=\"3509\">S&#039;applique uniquement lorsque cela est clairement sp\u00e9cifi\u00e9<\/li><li data-section-id=\"rizgg5\" data-start=\"3510\" data-end=\"3547\">Tous les h\u00f4tels ne sont pas non remboursables.<\/li><li data-section-id=\"vhtwig\" data-start=\"3548\" data-end=\"3596\">Aucun remboursement en cas d&#039;annulation ou de non-pr\u00e9sentation<\/li><\/ul><p style=\"font-size: medium;\" data-start=\"3598\" data-end=\"3688\"><strong data-start=\"3598\" data-end=\"3612\">Important:<\/strong><br data-start=\"3612\" data-end=\"3615\" \/>Les conditions (esp\u00e8ces \/ r\u00e9f. \/ sans r\u00e9f.) sont toujours pr\u00e9cis\u00e9es dans l&#039;offre finale.<\/p><hr style=\"font-size: medium;\" data-start=\"3690\" data-end=\"3693\" \/><h3 style=\"color: #000000;\" data-section-id=\"bth28t\" data-start=\"3695\" data-end=\"3715\">6. R\u00f4le de l&#039;agence<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"3716\" data-end=\"3785\">Ourtur agit comme interm\u00e9diaire entre les clients et les prestataires de services.<\/p><p style=\"font-size: medium;\" data-start=\"3787\" data-end=\"3814\">Nous ne sommes pas responsables de :<\/p><ul style=\"font-size: medium;\" data-start=\"3816\" data-end=\"3872\"><li data-section-id=\"d4yoci\" data-start=\"3816\" data-end=\"3841\">qualit\u00e9 du service h\u00f4telier<\/li><li data-section-id=\"1udu3u2\" data-start=\"3842\" data-end=\"3872\">Changements ou erreurs du fournisseur<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"3874\" data-end=\"3877\" \/><h3 style=\"color: #000000;\" data-section-id=\"r7j5ak\" data-start=\"3879\" data-end=\"3911\">7. Responsabilit\u00e9s du client<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"3912\" data-end=\"3928\">Le client doit :<\/p><ul style=\"font-size: medium;\" data-start=\"3930\" data-end=\"4029\"><li data-section-id=\"197w6ip\" data-start=\"3930\" data-end=\"3962\">Fournir des informations exactes<\/li><li data-section-id=\"u2aj3j\" data-start=\"3963\" data-end=\"3996\">Respectez les r\u00e8gles de l&#039;h\u00f4tel et les r\u00e8gles locales.<\/li><li data-section-id=\"1b8s2s\" data-start=\"3997\" data-end=\"4029\">Arrivez \u00e0 l&#039;heure pour les transferts.<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4031\" data-end=\"4034\" \/><h3 style=\"color: #000000;\" data-section-id=\"1fqebr3\" data-start=\"4036\" data-end=\"4065\">8. Limitation de responsabilit\u00e9<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"4066\" data-end=\"4091\">Ourtur d\u00e9cline toute responsabilit\u00e9 pour :<\/p><ul style=\"font-size: medium;\" data-start=\"4093\" data-end=\"4185\"><li data-section-id=\"lcam3z\" data-start=\"4093\" data-end=\"4127\">Retards ou annulations de vols<\/li><li data-section-id=\"1dgtnij\" data-start=\"4128\" data-end=\"4152\">\u00c9v\u00e9nements de force majeure<\/li><li data-section-id=\"1ctmoue\" data-start=\"4153\" data-end=\"4185\">D\u00e9faillances des services tiers<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4187\" data-end=\"4190\" \/><h3 style=\"color: #000000;\" data-section-id=\"kfg4dp\" data-start=\"4192\" data-end=\"4211\">9. R\u00e9clamations<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"4212\" data-end=\"4240\">Les plaintes doivent \u00eatre signal\u00e9es\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"4242\" data-end=\"4290\"><li data-section-id=\"1bctaqv\" data-start=\"4242\" data-end=\"4264\">Pendant le service, ou<\/li><li data-section-id=\"1anvxg6\" data-start=\"4265\" data-end=\"4290\">Dans les 48 heures suivant<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4292\" data-end=\"4295\" \/><h3 style=\"color: #000000;\" data-section-id=\"l8etec\" data-start=\"4297\" data-end=\"4320\">10. Droit applicable<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"4321\" data-end=\"4369\">Les pr\u00e9sentes conditions g\u00e9n\u00e9rales sont r\u00e9gies par le droit turc.<\/p><hr style=\"font-size: medium;\" data-start=\"4371\" data-end=\"4374\" \/><h1 style=\"color: #000000;\" data-section-id=\"12sg92k\" data-start=\"4376\" data-end=\"4400\">3. POLITIQUE D&#039;ANNULATION<\/h1><div>\u00a0<\/div><h2 style=\"color: #000000;\" data-section-id=\"mi310a\" data-start=\"4402\" data-end=\"4433\">Politique d&#039;annulation \u2013 Ourtur<\/h2><div>\u00a0<\/div><h3 style=\"color: #000000;\" data-section-id=\"1xwn2f5\" data-start=\"4435\" data-end=\"4456\">1. R\u00e8gle g\u00e9n\u00e9rale<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"4457\" data-end=\"4486\">Les conditions d&#039;annulation d\u00e9pendent de\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"4488\" data-end=\"4564\"><li data-section-id=\"184y9ej\" data-start=\"4488\" data-end=\"4516\">politique de l&#039;h\u00f4tel ou du fournisseur<\/li><li data-section-id=\"1q8lw7x\" data-start=\"4517\" data-end=\"4545\">Type de tarif (REF \/ NO REF)<\/li><li data-section-id=\"valo99\" data-start=\"4546\" data-end=\"4564\">Mode de paiement<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4566\" data-end=\"4569\" \/><h3 style=\"color: #000000;\" data-section-id=\"1k6fob7\" data-start=\"4571\" data-end=\"4586\">2. H\u00f4tels<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"4588\" data-end=\"4736\"><li data-section-id=\"17yrz7p\" data-start=\"4588\" data-end=\"4652\">Annulation gratuite\u00a0: g\u00e9n\u00e9ralement 24 \u00e0 48\u00a0h avant l\u2019arriv\u00e9e (si REF)<\/li><li data-section-id=\"bbo7yq\" data-start=\"4653\" data-end=\"4708\">Annulation tardive\u00a0: des frais peuvent \u00eatre factur\u00e9s (g\u00e9n\u00e9ralement 1 nuit).<\/li><li data-section-id=\"1oomcsb\" data-start=\"4709\" data-end=\"4736\">Absence non justifi\u00e9e : non remboursable<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4738\" data-end=\"4741\" \/><h3 style=\"color: #000000;\" data-section-id=\"70j6o3\" data-start=\"4743\" data-end=\"4761\">3. Transferts<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"4763\" data-end=\"4872\"><li data-section-id=\"1tjei4s\" data-start=\"4763\" data-end=\"4809\">Annulation gratuite\u00a0: jusqu\u2019\u00e0 24\u00a0h avant la prise en charge<\/li><li data-section-id=\"mjkolz\" data-start=\"4810\" data-end=\"4844\">Annulation tardive\u00a0: frais 100%<\/li><li data-section-id=\"1oomcsb\" data-start=\"4845\" data-end=\"4872\">Absence non justifi\u00e9e : non remboursable<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4874\" data-end=\"4877\" \/><h3 style=\"color: #000000;\" data-section-id=\"qtl577\" data-start=\"4879\" data-end=\"4893\">4. Visites guid\u00e9es<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"4895\" data-end=\"4986\"><li data-section-id=\"kbt05m\" data-start=\"4895\" data-end=\"4941\">Annulation : 24 h<\/li><li data-section-id=\"1a1mfxp\" data-start=\"4942\" data-end=\"4986\">Annulation tardive\u00a0: possibilit\u00e9 de non-remboursement<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"4988\" data-end=\"4991\" \/><h3 style=\"color: #000000;\" data-section-id=\"98xpog\" data-start=\"4993\" data-end=\"5009\">5. Remboursements<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"5011\" data-end=\"5080\"><li data-section-id=\"mn1xtb\" data-start=\"5011\" data-end=\"5050\">Traitement sous 7 \u00e0 14 jours ouvrables<\/li><li data-section-id=\"19ruw3z\" data-start=\"5051\" data-end=\"5080\">Des frais bancaires peuvent \u00eatre d\u00e9duits.<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"5082\" data-end=\"5085\" \/><h3 style=\"color: #000000;\" data-section-id=\"7yvttu\" data-start=\"5087\" data-end=\"5109\">6. Force majeure<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"5111\" data-end=\"5194\">Aucune responsabilit\u00e9 ne sera engag\u00e9e pour les \u00e9v\u00e9nements ind\u00e9pendants de notre volont\u00e9 (vols, conditions m\u00e9t\u00e9orologiques, restrictions gouvernementales).<\/p><hr style=\"font-size: medium;\" data-start=\"5196\" data-end=\"5199\" \/><h1 style=\"color: #000000;\" data-section-id=\"5jnzez\" data-start=\"5201\" data-end=\"5220\">4. POLITIQUE RELATIVE AUX COOKIES<\/h1><div>\u00a0<\/div><h2 style=\"color: #000000;\" data-section-id=\"wtwx96\" data-start=\"5222\" data-end=\"5248\">Politique relative aux cookies \u2013 Ourtur<\/h2><div>\u00a0<\/div><h3 style=\"color: #000000;\" data-section-id=\"1xu97xo\" data-start=\"5250\" data-end=\"5269\">1. D\u00e9finition<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"5270\" data-end=\"5349\">Les cookies sont de petits fichiers stock\u00e9s sur votre appareil pour am\u00e9liorer le fonctionnement du site web.<\/p><hr style=\"font-size: medium;\" data-start=\"5351\" data-end=\"5354\" \/><h3 style=\"color: #000000;\" data-section-id=\"tro3z\" data-start=\"5356\" data-end=\"5381\">2. Types de cookies<\/h3><div>\u00a0<\/div><ul style=\"font-size: medium;\" data-start=\"5383\" data-end=\"5482\"><li data-section-id=\"166icw2\" data-start=\"5383\" data-end=\"5415\">Essentiel : fonctionnement du site web<\/li><li data-section-id=\"itdlgb\" data-start=\"5416\" data-end=\"5447\">Analyse : analyse du trafic<\/li><li data-section-id=\"1x21i39\" data-start=\"5448\" data-end=\"5482\">Marketing : publicit\u00e9 (le cas \u00e9ch\u00e9ant)<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"5484\" data-end=\"5487\" \/><h3 style=\"color: #000000;\" data-section-id=\"1wrk1dx\" data-start=\"5489\" data-end=\"5505\">3. Objectif<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"5507\" data-end=\"5525\">Nous utilisons des cookies pour\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"5527\" data-end=\"5597\"><li data-section-id=\"114esbh\" data-start=\"5527\" data-end=\"5554\">Am\u00e9liorer l&#039;exp\u00e9rience utilisateur<\/li><li data-section-id=\"xcmind\" data-start=\"5555\" data-end=\"5572\">Analyser l&#039;utilisation<\/li><li data-section-id=\"nny2uh\" data-start=\"5573\" data-end=\"5597\">Optimiser les performances<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"5599\" data-end=\"5602\" \/><h3 style=\"color: #000000;\" data-section-id=\"1raebuz\" data-start=\"5604\" data-end=\"5632\">4. Cookies tiers<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"5634\" data-end=\"5645\">Nous pouvons utiliser\u00a0:<\/p><ul style=\"font-size: medium;\" data-start=\"5647\" data-end=\"5691\"><li data-section-id=\"1li1d1z\" data-start=\"5647\" data-end=\"5667\">Google Analytics<\/li><li data-section-id=\"tyox84\" data-start=\"5668\" data-end=\"5691\">M\u00e9ta (pixel Facebook)<\/li><\/ul><hr style=\"font-size: medium;\" data-start=\"5693\" data-end=\"5696\" \/><h3 style=\"color: #000000;\" data-section-id=\"34u72m\" data-start=\"5698\" data-end=\"5723\">5. Gestion des cookies<\/h3><div>\u00a0<\/div><p style=\"font-size: medium;\" data-start=\"5725\" data-end=\"5772\">Les utilisateurs peuvent d\u00e9sactiver les cookies via les param\u00e8tres de leur navigateur.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. PRIVACY POLICY \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Privacy Policy \u2013 Ourtur \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1. Introduction \u00a0 This Privacy Policy explains how Ourtur Turizm Sanayi Ticaret Limited \u015eirketi (\u201cOurtur\u201d) collects, uses, and protects personal data when you use our website www.ourtur.com and our services. We comply with applicable data protection laws, including GDPR and the Turkish Personal Data Protection Law [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15263,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","has-post-thumbnail","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":30,"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":15732,"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions\/15732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/media\/15263"}],"wp:attachment":[{"href":"https:\/\/ourtur.com\/fr\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}